Unable to activate on replacement computer

[don1rmf@yahoo.com 0]

Hello,

 

I had just replaced my computer and I'm having difficulty activating my account and need help.   My purchased license is 234600-xxxxxx-yyyyyy .  When attempting to activate I receive an error "-23" stating License number already used.  When on the website trying to fix this issue, it requests that I search for my license, and it states the following:

Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro.

Serial Number	234600954284177128
Version	11
Status	active
Number of Activations	0
Number of Activations Allowed	2

I then select "deActivate and receive the following message:

"Sorry. You may only deactivate 0 devices."

 

What has to be done to activate this program?

 

Thanks!

Edited October 30, 2018 by AllainU

[AllainU 0]

Hello @don1rmf@yahoo.com,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

[don1rmf@yahoo.com 0]

Thank you !!