don1rmf@yahoo.com Posted October 30, 2018 Report Share Posted October 30, 2018 Hello, I had just replaced my computer and I'm having difficulty activating my account and need help. My purchased license is 234600-xxxxxx-yyyyyy . When attempting to activate I receive an error "-23" stating License number already used. When on the website trying to fix this issue, it requests that I search for my license, and it states the following: Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro. Serial Number 234600954284177128 Version 11 Status active Number of Activations 0 Number of Activations Allowed 2 I then select "deActivate and receive the following message: "Sorry. You may only deactivate 0 devices." What has to be done to activate this program? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 30, 2018 Official Nitronaut Report Share Posted October 30, 2018 Hello @don1rmf@yahoo.com, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
don1rmf@yahoo.com Posted October 30, 2018 Author Report Share Posted October 30, 2018 Thank you !! Link to comment Share on other sites More sharing options...
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