Jump to content

Unable to activate on replacement computer


Recommended Posts

I had just replaced my computer and I'm having difficulty activating my account and need help.   My purchased license is 234600-xxxxxx-yyyyyy .  When attempting to activate I receive an error "-23" stating License number already used.  When on the website trying to fix this issue, it requests that I search for my license, and it states the following:

Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro.

Serial Number 234600954284177128
Version 11
Status active
Number of Activations 0
Number of Activations Allowed 2
I then select "deActivate and receive the following message:
"Sorry. You may only deactivate 0 devices."
What has to be done to activate this program?
Edited by AllainU
Link to comment
Share on other sites

  • Official Nitronaut
Allain Umailin

Hello @don1rmf@yahoo.com,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.