firstname.lastname@example.org Posted October 30, 2018 Report Share Posted October 30, 2018 (edited) Hello, I had just replaced my computer and I'm having difficulty activating my account and need help. My purchased license is 234600-xxxxxx-yyyyyy . When attempting to activate I receive an error "-23" stating License number already used. When on the website trying to fix this issue, it requests that I search for my license, and it states the following: Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro. Serial Number 234600954284177128 Version 11 Status active Number of Activations 0 Number of Activations Allowed 2 I then select "deActivate and receive the following message: "Sorry. You may only deactivate 0 devices." What has to be done to activate this program? Thanks! Edited October 30, 2018 by AllainU Link to comment Share on other sites More sharing options...
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