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COM Surrogate Stopped Working Zscaler issue?


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So my NitroPro 11 was working fine until my company made me install a required cloud security program called ZScaler.  As soon as it was installed I started getting the below error


Now I'm running into another issue.  Randomly Nitro will stop working--as in not open either from clicking a pdf document or selecting the program from the list.  My windows toolbar will disappear and the TrustedInstaller.exe will jump to the top of my system usage.  

My IT department has "fixed" the issue several times for me via Nitro patches, windows updates, etc.  Computer will work fine for a while but then the issue comes up again.  I do not have the option of not using Zscaler as it is required by my company.  Anybody know what the issue may be?  

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  • Official Nitronaut
Allain Umailin

Hello @Kendall,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a support ticket was created on your behalf.

Kindly wait for an email message from a Nitro Support representative through the support case.


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  • 5 months later...

Having the same issue 6 months later.  I do not have an issue with a security program.  Posted my own note so hopefully I will get help. If you did please share the fix.  Thanks!

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