Error: Request can not be send

[Maikel | ImagineICT]

Hi,

 

A client of mine is getting the following error:

Error: request can not be send.

 

Is this a known issue, or is there a solution I can try?

 

Thanks in advance.

[Allain Umailin]

Hello @Maikel | ImagineICT,

Thank you for reaching out to us through our Community Forums!

I have checked previous cases and I didn't find one related to the error message you are receiving.

Also, I have checked our system using your email address but didn't receive a result for an account.

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-What are the exact steps your user performed resulting to that error message?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Maikel | ImagineICT]

Hi @AllainU,

I have send you a private message with the answers.

Thanks in advance!

 

Edited November 9, 2018 by Maikel | ImagineICT

[Maikel | ImagineICT]

Problem solved by restarting Nitro service.