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Error: Request can not be send

Maikel | ImagineICT

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Maikel | ImagineICT



A client of mine is getting the following error:

Error: request can not be send.


Is this a known issue, or is there a solution I can try?


Thanks in advance.

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Allain Umailin

Hello @Maikel | ImagineICT,

Thank you for reaching out to us through our Community Forums!

I have checked previous cases and I didn't find one related to the error message you are receiving.

Also, I have checked our system using your email address but didn't receive a result for an account.

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. You can find these out by clicking on 'About Nitro Pro' under the Help tab
-Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end
-What are the exact steps your user performed resulting to that error message?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Maikel | ImagineICT

Hi @AllainU,

I have send you a private message with the answers.

Thanks in advance!


Edited by Maikel | ImagineICT
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