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Cant use Nitro Pro 12


N.I.
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Hi,

I just bought from Nitro Pro 12 and I installed on my Windows 10. But is not opening the Nitro software. I uninstalled twice with Nitro software and restarted Windows and afterwards deleted manually the leftover files: ProgramFiles/Users/AppData/Nitro

But still not opening as is blocked your software by Windows OS.

Please, can you tell me how to resolve the issue with your guide points.

j35pCGLlOSKjtFc2DLh7DMag6?token=eyJhbGci

Thank you very much!

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Allain Umailin

Hello @N.I.,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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ycarlier@wanadoo.fr
On 11/19/2018 at 6:54 PM, AllainU said:

Hello @N.I.,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

I have the same problem :(

win 10 up to date

best regards

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Allain Umailin

Hello @ycarlier@wanadoo.fr,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

If that did not help, please try these steps:
1. Download our Clean Up utility: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

2. Extract the utility to the desktop (it doesn't always run from the zip)
3. Run the utility.
4. Reboot your machine
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 12.6.1.298 using below offline installers:
x32 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_1261298/en/burn/nitro_pro12_ba_x64.msi

If the page didn't load, visit http://kb.gonitro.com/knowledgebase and search for 'Locating Installer Links for Retail (Online) Customers'.

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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ycarlier@wanadoo.fr

Hello,
thank you the problem is solved.
none of your proposals worked but going through the process, before closing the error window, and manually adjusting the process properties, corrects the problem.
thank you again for your help.

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