How-Chan Posted November 23, 2018 Report Share Posted November 23, 2018 Hi there, When i first time open Nitro Pro, the popup message saying unknown error 80. This is just after downloaded the trial version of Nitro Pro (PDF) and install on RDS environment (server 2012 R2 in Azure). Can you please help? Thanks. Regards, How-Chan Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted November 23, 2018 Official Nitronaut Report Share Posted November 23, 2018 Hello @How-Chan, Thank you for reaching out to us through our Community Forums! I just sent you a DM to further assist you with your concern. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
MaartenStil Posted December 17, 2018 Report Share Posted December 17, 2018 Hello AllainU, I experience the same problem with a server 2012R2 RDS server. Can you please provide help? Kind regards, Maarten Stil Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 18, 2018 Official Nitronaut Report Share Posted December 18, 2018 (edited) Hell @MaartenStil, Thank you for reaching out to us through our Community Forums! Are you trialing Nitro Pro on a Window Server hosted as a virtual machine n VMware, Hyper-V or in Azure? Thank you very much in advance and I am looking forward to hearing back from you. Edited December 18, 2018 by AllainU Link to comment Share on other sites More sharing options...
MaartenStil Posted December 19, 2018 Report Share Posted December 19, 2018 Hello AllainU, That is indeed correct. The software is installed on a Hyper-V virtual machine. Meanwhile I can start the software without problems. Is there something I can do when this happens again? Kind regards, Maarten Stil Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 19, 2018 Official Nitronaut Report Share Posted December 19, 2018 Hello @MaartenStil, Thanks for your response and for providing these information. If you trialing Nitro Pro 12 on a VM hosted in a Hyper-V setup, you'll need another MSI installer that accepts a license-file, instead of a serial number. This license-file uses another licensing model and will not result to the error message you're receiving. I suggest contacting our Sales Team by filling-up this form to get a copy of this MSI installer and License-file: https://www.gonitro.com/contact-sales Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Ashwin Tyagi Posted July 5, 2019 Report Share Posted July 5, 2019 (edited) On 12/20/2018 at 2:52 AM, AllainU said: Hello @MaartenStil, Thanks for your response and for providing these information. If you trialing Nitro Pro 12 on a VM hosted in a Hyper-V setup, you'll need another MSI installer that accepts a license-file, instead of a serial number. This license-file uses another licensing model and will not result to the error message you're receiving. I suggest contacting our Sales Team by filling-up this form to get a copy of this MSI installer and License-file: https://www.gonitro.com/contact-sales Thanks for choosing Nitro Pro and I hope this helps! Hi @AllainU Trust you are doing well. I have been a Nitro Pro 12 client since 2018 and have enjoyed using Nitropdf and its features. We are currently having a similar issue as @MaartenStil and have been trying to install NitroPDF on a Azure based Windows 10 Virtual Machine (VM), but up on installation and when you open NITROPDF it comes up with an Error: 80 and then quits Nitro. After researching the support portal of NITROPDF, we identified that we will need another MSI installer that accepts a license-file, instead of a serial number. Leslie at your customer service team said that we will need to have a Enterprise License to be able to use this - which I totally do not understand?? This is really frustrating as we have now lost like over a week trying to sort this out. Appreciate if we can be provided with the license-file so that we can continue with our work on the VM. Thank you for your prompt assistance with this matter. Regards, Ashwin Tyagi Edited July 5, 2019 by Ashwin Tyagi update Link to comment Share on other sites More sharing options...
Ashwin Tyagi Posted July 5, 2019 Report Share Posted July 5, 2019 (edited) @AllainU Our order Reference #15xxxxxx8 just in case. Edited July 5, 2019 by AllainU Link to comment Share on other sites More sharing options...
Enter Automatisering Posted July 5, 2019 Report Share Posted July 5, 2019 Hello AllainU, I experience the same problem with a server 2016 RDS server (VM). I installed Nitro Pro 12 trial en filled in the key but also got a Error 80 message. Can you please provide me help or a link to the right MSI en how to switch my key from a serial to a license file? Kind regards, Ron Hommel Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 5, 2019 Official Nitronaut Report Share Posted July 5, 2019 Hello @Ashwin Tyagi @Enter Automatisering, As much as I would like to provide a license-file that is designed to work on an installation in Azure, I have no power to do that because an Enterprise installer is provided by our Sales team if you have a minimum purchase of 11-user licenses. My apologies if I was not clear with my previous post. Should you have further questions, please do not hesitate to reach-out again. Link to comment Share on other sites More sharing options...
Ashwin Tyagi Posted July 8, 2019 Report Share Posted July 8, 2019 @AllainU This is simply poor service for your small business customers around the world if you guys care for the small businesses that is. Link to comment Share on other sites More sharing options...
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