Deactivation and Activation of Nitro Product

[Kumar Ankush]

Hi,

One of our older systems with Nitro Pro 10 got refreshed. Now we want to get the serial key activated on the new system, since the old system is scrapped. The activation support page asks me to contact Nitro Support for activation, the Nitro Support asks me to buy VIP Support for activation. What is the process to get the serial key deactivated, so that I may activate it again? Since the older system is scrapped, I don't have access to it,

[Allain Umailin]

Hello @Kumar Ankush,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I just replied to the support case you submitted.

Cheers!

[Kumar Ankush]

I haven't received any reply on my email to the support case.

[Allain Umailin]

Hello @Kumar Ankush,

Thanks for your response and patience.

Please note that I sent you an email last 14th of December and it may have got stuck in your Spam/Junk folder.

If you can't find it,  I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!