Biggs Posted December 27, 2018 Report Share Posted December 27, 2018 Hello, has anyone figured out a way to fix this problem: We have confirmed the license key has been cleared and when i check it on the website, Nitro tells us there are two activations for left on the key. When I attempt to enter that key into Nitro Pro 11 (and 12 just to make sure) it get the error stating that it has been used and to open a ticket if this is an error. I am unable to create a ticket but wanted to check if anyone else or support knows how to fix this issue. Thank you for your time. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 27, 2018 Official Nitronaut Report Share Posted December 27, 2018 Hello @Biggs, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 27, 2018 Official Nitronaut Report Share Posted December 27, 2018 Hello @Biggs, Thanks for providing the serial number of your Nitro Pro 11. To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Biggs Posted December 28, 2018 Author Report Share Posted December 28, 2018 Thank you for the help! Link to comment Share on other sites More sharing options...
Guillermo Posted December 28, 2018 Report Share Posted December 28, 2018 I am having the same problem with my Nitro Pro 12, could you please help me with this Link to comment Share on other sites More sharing options...
Guillermo Posted December 28, 2018 Report Share Posted December 28, 2018 I confirmed my license key is cleared. When I attempt to enter the Nitro Pro 12 key it get an error stating my license is being used. Could you pleas help me? Link to comment Share on other sites More sharing options...
Concept1961 Posted December 29, 2018 Report Share Posted December 29, 2018 Hi, I have the same problem with my version 12 of Nitro Pro. Even if I go and deactivate my licence, I get the message that there is 2 activation available but when i try to activate my software, I'm still getting an error message of NO activation available. Any idea? Thank you for your help. François Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted December 31, 2018 Official Nitronaut Report Share Posted December 31, 2018 Hello @Guillermo @Concept1961, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 1, 2019 Official Nitronaut Report Share Posted January 1, 2019 Hello @Guillermo, Thanks for your private message. To fix this issue, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and Happy New Year as well! Link to comment Share on other sites More sharing options...
Gaynor Hutton Posted January 7, 2019 Report Share Posted January 7, 2019 Think I have the same problem! I am not currently using Nitro Pro on either my new pc or old one where it was originally installed. I have deactivated it on the old pc but being told I can reactivate it on my new pc....help please?!? In the "need help activating" section, I have my seriel number, version number, status saying active, No. activations at 0, No activations allowed at 2. When I click the deactivate button, the pop up message says "Sorry. You may only deactivate 0 devices". Thanks in advance for any pointers! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 7, 2019 Official Nitronaut Report Share Posted January 7, 2019 Hello @Gaynor Hutton, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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