Joerg Mueller Posted January 3, 2019 Report Share Posted January 3, 2019 We often get back different pdf certificates from a certification company. Nitro Pro 11.0.8.470 is unable to open them, but presents only a password input form. But such a password request should only be presented when trying to modify such certificates, but now for viewing. Other pdf programs like Acrobat Reader or PDF Architect are able to open those certificates without problem. Link to comment Share on other sites More sharing options...
Joerg Mueller Posted January 4, 2019 Author Report Share Posted January 4, 2019 Does Nobody have an idea why we are not able to open such signed and write protected PDFs with Nitro? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2019 Official Nitronaut Report Share Posted January 4, 2019 Hello @Joerg, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Link to comment Share on other sites More sharing options...
Joerg Mueller Posted January 7, 2019 Author Report Share Posted January 7, 2019 (edited) Hi Allain, I've answered to your support ticket by mail. Hope, you could reproduce the issue. Thanks Joerg Edited January 7, 2019 by Joerg Link to comment Share on other sites More sharing options...
mtz Posted May 3, 2019 Report Share Posted May 3, 2019 What was the solution on this? Link to comment Share on other sites More sharing options...
Joerg Mueller Posted May 6, 2019 Author Report Share Posted May 6, 2019 Hi MTZ, Nitro support has confirmed this bug. I've provided them with a sample. Here the answer from support from January this year:: "Upon doing more tests, this is really a weird case since other PDF viewers are not being prompted to enter a password like in Adobe. This is also confirmed if you refer to the attached screenshot so this shouldn't be correct behavior when Nitro Pro is used. Is this only file you're having issue with? If you have 2 or more sample files with the same behavior, would you be so kind to send as copies for further investigation? Thank you very much in advance and I am looking forward to hearing back from you." Unfortunately I didn't have more examples in our stock. Don't know whether ths bug has been fixed in the meantime or not. I did not receive any updates of the program. Often Nitro put the fixes into new versions where you have to pay again. At the moment we try Foxit Phantom PDF. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 6, 2019 Official Nitronaut Report Share Posted May 6, 2019 Hello @mtz, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide some sample files so we can further investigate this on our end? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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