Griff Posted January 4, 2019 Report Share Posted January 4, 2019 Tried to activate a new Nitro 12 license 234600-xxxxxx-xxxxxx (that's never been used) and getting the error 23 message. I went to the deactivate portal, deactivated a number of times, still won't install. This is Windows 10. Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2019 Official Nitronaut Report Share Posted January 4, 2019 Hello @Griff, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Griff Posted January 4, 2019 Author Report Share Posted January 4, 2019 AllainU, Thanks for your help. Attempted the activation... it worked! Best regards, -Mark Link to comment Share on other sites More sharing options...
Todd Ripper Posted January 4, 2019 Report Share Posted January 4, 2019 I am having a similiar issue with Nitro Pro 11. I have revoked the license from my old harddrive but I cannot get it to activate on my new Drive without the Error 23 issue. Any ideas how I can get past this, it is affecting my productivity :( Thank You Todd Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 4, 2019 Official Nitronaut Report Share Posted January 4, 2019 Hello @Todd R, Thank you for reaching out to us through our Community Forums! To further assist you, I just send you an email through the support ticket you submitted. Thanks for choosing Nitro Pro! Link to comment Share on other sites More sharing options...
Todd Ripper Posted January 4, 2019 Report Share Posted January 4, 2019 Awesome, That worked, Thank you so much for the quick response! Cheers Todd Link to comment Share on other sites More sharing options...
jb56 Posted January 22, 2019 Report Share Posted January 22, 2019 For some reason, my NitroPro 11 version started to show it was in trial mode. I purchased a license in Dec. 2017 and no problems until now. I deactivated and the license manager shows it is an active license and 0 of 2 are in use. However, every time that I try to activate it, I get the dreaded -23 error. Unable to get any contact with tech support because I have just a standard license. I hope someone responds and sorts this out, it's good software and I have been using it for years. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted January 22, 2019 Official Nitronaut Report Share Posted January 22, 2019 Hi @jb56, Thanks for posting on our Community Forums! I made some changes. Please try to reactivate using the same serial number and let me know how it goes. Cheers! Link to comment Share on other sites More sharing options...
David Rhead Posted January 22, 2019 Report Share Posted January 22, 2019 Hi, I'm getting the same error message with my Nitro Pro 12 license, can someone assist please? Thanks DR Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted January 22, 2019 Official Nitronaut Report Share Posted January 22, 2019 Hello @David Rhead, I released your key. Please try reactivating. Cheers! Link to comment Share on other sites More sharing options...
David Rhead Posted January 22, 2019 Report Share Posted January 22, 2019 Awesome, all worked now, many thanks DR Link to comment Share on other sites More sharing options...
jb56 Posted January 24, 2019 Report Share Posted January 24, 2019 Hello Kelvin, Yes thank you for clearing up my -23 activation error. I was able to activate today. Very much appreciated! Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted January 24, 2019 Official Nitronaut Report Share Posted January 24, 2019 Hi @jb56, Awesome! You are most welcome!😊 Link to comment Share on other sites More sharing options...
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