Jump to content
sjsager

Upgrade

Recommended Posts

sjsager

I am using Nitro Pro 10.5.9.9 and would like to upgrade to version 12 but when I check for eligibility I get an error that the site cannot validate my serial number ******************. How can I resolve this?

Edited by Leslie V.
Confidential information edited

Share this post


Link to post
Share on other sites
Leslie V.

Hello @sjsager,

Thanks for reaching out to us!

The serial number you provided (which I edited to hide confidential information) has already been used for upgrade in March 2018. Your key was sent to last June, and it has been activated once since.

Do you have a copy of this key? If not, I can send it to you via direct message.

Hope that helps!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×

Important Information

By using this site, you agree to our Terms of Use.