Stian Posted January 18, 2019 Report Share Posted January 18, 2019 Hi, I just replaced my computer and installed Nitro 9 again. I have used the program some days now without activating the license, and it worked fine until I enabled my license. After activation, it takes more than a minute to open any file. This makes it challenging to use Nitro... Here is a video on how it behaves: https://www.dropbox.com/s/5zkatoxhzdsa8w7/2019-01-18_15-22-56.gif?dl=0 What can I do to fix this? Rgds, Stian Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 21, 2019 Official Nitronaut Report Share Posted January 21, 2019 Hello @Stian, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy As a courtesy, I recommend that you repair your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641 Alternatively, if you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), we could scrap all the old installations and start on a fresh serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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