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Unable to print w/ Nitro Pro 11


Ryan W
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Using Nitro Pro 11.0.8.470 when I print something (from any program, any document) the document sits in the print spooler as "Sent to printer" and the "Nitro PDF Creator" dialog pops up and never progresses. Only canceling it gets anything to go away.

 

I've uninstalled and re-installed 11.0.8.470 several times already. This is on Win7 64 bit w/ SP1 and all current patches.

 

 

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  • Official Nitronaut
Allain Umailin

Hello @RyanW,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-Is the issue only happening when printing specific webpages using FireFox? Have you tried printing to PDF using IE and Chrome?
-Are you also having issue printing to PDF Creator 11 using like MS Office applications, MS Paint, NotePad?
-Support Tools file from the affected machine. Note that if the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and open NitroPDFSupportTools.exe: http://kb.gonitro.com/knowledgebase#/search/support tools/000001594

Thank you very much in advance and I am looking forward to hearing back from you. 

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