Kelb Posted February 7, 2019 Report Share Posted February 7, 2019 Upon installing Nitro Pro Version 11, we received the error message "Nitro Pro Setup Wizard has failed". Have been trying to fix the issues of our Nitro Pro licences for two days now for 5 different computers. First, we encountered -23:Error, but thanks to Kevin V. that was fixed. Now if only we could install the 64bit download Nitro Pro Version 11 ..can't help but wonder if Nitro Pro would rather we all just upgrade our licences for a pretty penny. Can't understand why there has to be so much issues with installing a download, never have I ever had such problems with a product install. Never Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 7, 2019 Official Nitronaut Report Share Posted February 7, 2019 Hello @Kelb, Thank you for posting on our Community Forums! I am trying to find your serial number so I can check your account and/or create a support ticket for you but I couldn't find it. Can you please forward your serial number to me via direct message? Cheers! Link to comment Share on other sites More sharing options...
Kurtis Friesen Posted February 8, 2019 Report Share Posted February 8, 2019 I've having the exact same issue. I have a license but the setup wizard will not complete the download for any version Link to comment Share on other sites More sharing options...
cgh001 Posted February 9, 2019 Report Share Posted February 9, 2019 I am experiencing problems installing Nitro Pro 11 on my Windows 10 PC. I read that a problem existed with the windowsapp folder permissions that ended the install prematurely. I have changed the trustedinstaller to the administrator name and am still "ending prematurely." What do I need to do to install Nitro Pro 11 on my machine? Link to comment Share on other sites More sharing options...
Hoo Posted February 10, 2019 Report Share Posted February 10, 2019 Me too, can´t setup any version. And I´ve got a valid license. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 12, 2019 Official Nitronaut Report Share Posted February 12, 2019 Hello @Kurtis @cgh001 @Hoo Sorry to hear about this! Can you also please send me a direct message with your serial number so I can check your accounts? Cheers! Link to comment Share on other sites More sharing options...
cgh001 Posted February 12, 2019 Report Share Posted February 12, 2019 Leslie: My understanding is that Windows 10 has a folder which has permissions that block the install program from writing new files. I have checked my license and it is valid. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted February 13, 2019 Official Nitronaut Report Share Posted February 13, 2019 Hello @cgh001, Please send me a direct message with your license, or the email address used to purchase the licenses so I can locate your account. Thanks! Link to comment Share on other sites More sharing options...
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