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Can't install Nitro 11 on new laptop


Tchenrezi Music
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Tchenrezi Music

Hello,

I have a brand new laptop and I would like to install Nitro Pro 11 on it. (license bought on december, 2016)

With "nitro_pro11.exe" the download is ok but right after the assistant wizard says "l'assistant d'installation nitro pro a échoué" (the assistant wizard has failed)

And with "nitro_pro11_ba_x64.msi" it goes "Nitro pro setup wizard ended prematurely because of an error"

That's very efficient! (not to mention the tricky research on the web site to get some installation files…)

Please help

Thank you

Sylvain Lux

 

 

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  • Official Nitronaut
Allain Umailin

Hello @Tchenrezi Music,

Thank you for reaching out to us through our Community Forums!

Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder (to unhide this folder, please refer to https://support.microsoft.com/en-ph/help/14201/windows-show-hidden-files), this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder.

As a workaround, please visit this article and follow the steps properly until step 7:
http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Once done with the steps, kindly try reinstalling using the same installer: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

If above didn't help and in order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11? I need to know this to identify if you're business or online customer.

Thank you very much in advance and I am looking forward to hearing back from you. 

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