Christoph_Nitro Posted February 22, 2019 Report Share Posted February 22, 2019 Hello, I have bought Nitro 11 in February 2018 (single user license). It is installed on a server (Microsoft Windows Server). This week I have upgraded to Nitro 12. I got an invoice and a serial number. I have also bought two more single user licenses. I got a second invoice and two more serial numbers. Now we have three licenses. How do I have to activate Nitro? We are three people and we login on the server via CITRIX. It is only possible to use one license. Thanks for your help! Chris Link to comment Share on other sites More sharing options...
Christoph_Nitro Posted February 22, 2019 Author Report Share Posted February 22, 2019 We tried to get support, but it is impossible. Support is horrible. We have canceled all our purchases. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 22, 2019 Official Nitronaut Report Share Posted February 22, 2019 Hello @Christoph_Nitro, Thank you for reaching out to us through our Community Forums! Upon checking our system, I can see you submitted a support case and a colleague of mine is already assisting you. Kindly continue responding through the support ticket for better handling of your concern. Thank you and have a nice day ahead! Link to comment Share on other sites More sharing options...
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