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Unable to print from Firefox


KeACJR
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Greetings to the well of knowledge...

New user here!

When attempting to print from Firefox, I get this error: "Occurrence of user-interacted or failed conversion".  This happens on most but not all attempts to print from Firefox.

Using Nitro Pro 11.0.3.134.

Any assistance is greatly appreciated.

Regards,

Ken

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  • Official Nitronaut
Allain Umailin

Hello @KeACJR,

Thank you for reaching out to us through our Community Forums!

Our records shows you purchase Nitro Pro 12 and I am wondering why you're still working with Nitro Pro 11.0.3.134 which a very old build.

To further assist you, could you please first update to Nitro Pro 11.0.8.470 by downloading the installers here?: https://kb.gonitro.com/knowledgebase#/search/online/000004464

Thank you very much in advance and I am looking forward to hearing back from you if updating helps. 

Edited by AllainU
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  • 6 months later...

My apologies for not getting back to you sooner.

My organization has multiple copies of Nitro Pro installed at various users' desks.  I happen to have V11 as that is what was available when it was purchased for me.  Other people have V12 but I do not.

I tried the link provided above but it does not direct me to the update mentioned.  It only tells me about the "Sunset Policy" but does not direct me to an update.

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  • Official Nitronaut
Allain Umailin

Hello @KeACJR,

Thank you for your patience.

The URL above has been updated so you should be able to download the last build for Nitro Pro 11.

Should you have further questions, please do not hesitate to reach-out again.

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