Erika Posted February 22, 2019 Report Share Posted February 22, 2019 Unable to activate new instance of Nitro Pro, receiving error 23. We should have 45 licenses so we need to obtain a list of the active machines and get some removed. We have submitted a ticket 2 weeks ago, but have not received any communication back. Please advise. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 24, 2019 Official Nitronaut Report Share Posted February 24, 2019 Hi @Erika, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following through private message?: Nitro Pro version: Serial Number: Screenshot of the activation error message: Nitro Support ticket you submitted: Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Erika Posted February 25, 2019 Author Report Share Posted February 25, 2019 Hi Reymund, I do not feel comfortable providing the serial number here, can you please provide an email address that I can provide to you directly? Thanks Erika.Wiitala@nsight.com Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted February 25, 2019 Official Nitronaut Report Share Posted February 25, 2019 Hello @Erika, I sent you a private message. I look forward to hearing back from you. Cheers! Link to comment Share on other sites More sharing options...
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