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Cannot activate


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Unable to activate new instance of Nitro Pro, receiving error 23. We should have 45 licenses so we need to obtain a list of the active machines and get some removed. We have submitted a ticket 2 weeks ago, but have not received any communication back. Please advise.

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  • Official Nitronaut

Hi @Erika,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following through private message?:

Nitro Pro version:
Serial Number:
Screenshot of the activation error message:
Nitro Support ticket you submitted: 

Thank you very much in advance and I look forward to hearing back from you.

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