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Cannot Login to Cloud, and Update FAIL

Judy Ashley

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 using Nitropro 9. 5.3.8. Constant Error code  when attempting to Log Into NITROCLOUD
 "An error occurs when attempting to log you into Nitrocloud...please try again"
Updationg  software has another error code: "there was a problem updating Nitro Pro,  please try again"

I typically use another program to send files for signatures, but was hoping just to send a file for a client to VIEW the  file. Don't even NEED a signature....what's up ?

 I typically only use this software for editing PDF's.  Haven't used NitroCloud add on in probably 2+ years. Your newer version of Nitro Pro are having tons of complaints and problems, so I'm not keen to  spend hundreds on an upgrade. Is there a solution, or is this just a PDF editor after all?

Edited by Jash
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  • Official Nitronaut
Reymund Oyong

Hi @Jash,

Thank you for reaching out to us through our Community Forums!

You can use the web https://cloud.gonitro.com/ and login using your Nitro Cloud account. Once successfully logged in, you can upload your pdf documents then share to your client. 

Regarding the issue on updating the software, I recommend to download the installer and use it to update/upgrade your Nitro Pro. However, you will not be able to license it (after upgrade) as your Nitro Pro 9 license will only work on Nitro Pro 9 version/builds. 

If you are interested to test the latest version, you can use the 14-day trial period. 

You can download the installer links (for each version) at the link below:
http://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000001632


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  • 2 years later...
  • Official Nitronaut
Reymund Oyong

Hi @Angela Law

Thank you for reaching out to us through our Community Forums!

I was able to upload a document on my Nitro Sign account without any issues nor interruptions. 
Are you uploading the document through the web https://cloud.gonitro.com? 
If not, please go to that page using your web browser, login using your Nitro Sign account then try to upload the document.  

Kind regards, 

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