Shannon1973 Posted February 25, 2019 Report Share Posted February 25, 2019 Hello! I just purchased Nitro Pro 12. I am at the step to click on an email I'm sent to complete the authentication process. I received an email, clicked the link to confirm my email address and nothing is happening. I then found instructions to re-register but then it tells me it will send another email verification email and it never shows up. How do I complete this process? I have also entered my serial number to find my account and then clicked to "De-activate" and nothing happens again. It says to enter my serial number in Nitro Pro but does not indicate where. Thank you for any help that can be offered! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted February 26, 2019 Official Nitronaut Report Share Posted February 26, 2019 Hello @Shannon1973, Thank you for reaching out to us through our Community Forums! To further assist you with your concern, a support ticket was created on your behalf and a colleague of mine is already assisting you. For better case handling, kindly continue responding through the support case. Cheers! Link to comment Share on other sites More sharing options...
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