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Cannot Authenticate Email to Complete Activation Process


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Hello! I just purchased Nitro Pro 12. I am at the step to click on an email I'm sent to complete the authentication process. I received an email, clicked the link to confirm my email address and nothing is happening. I then found instructions to re-register but then it tells me it will send another email verification email and it never shows up. How do I complete this process? I have also entered my serial number to find my account and then clicked to "De-activate" and nothing happens again. It says to enter my serial number in Nitro Pro but does not indicate where. Thank you for any help that can be offered!

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  • Official Nitronaut
Allain Umailin

Hello @Shannon1973,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, a support ticket was created on your behalf and a colleague of mine is already assisting you.

For better case handling, kindly continue responding through the support case.


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