MichelleS 0 Report post Posted March 7, 2019 I use a few e-sig programs such as DocuSign and ZipLogix. When viewing signed docs via DocuSign sigs, I can view them just fine in my default of NitroPro 12.6.1.298. But If I get a document in that has been signed using ZipLogix, the signatures and initials have a big red X by the name. If I click on it, a window pops up that says Signature Validity not available. Same for the date, etc. Is there any setting I can tweak in Nitro to allow the viewing of the signature through Nitro so I can view it? If I open that same doc in plain old Adobe, it's fine, no X but I need Nitro as my default program. I can by- pass it (the X) of I "print" into Nitro but it's a pain when I have multiple documents. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted March 7, 2019 (edited) Hello @MichelleS, Thank you for reaching out to us through our Community Forums! Have you tried performing below steps?: 1. Expand the digital signatures pane (on the left) 2. Right-Click on the signature > Properties 3. 'Add to Trusted Contacts' > 'Validate Signature' If above steps didn't help, could you please send me a private message and provide a sample file so I can test it on my end? Thank you very much in advance and I am looking forward to hearing back from you. Edited March 7, 2019 by AllainU Quote Share this post Link to post Share on other sites
MichelleS 0 Report post Posted March 7, 2019 I tried that. When I go to properties it just says everything is invalid. There is no option to "Add to trusted contacts" anywhere. Quote Share this post Link to post Share on other sites
MichelleS 0 Report post Posted March 8, 2019 I sent you the sample file this morning.... any luck? Quote Share this post Link to post Share on other sites
