Michelle Silverberg Posted March 7, 2019 Report Share Posted March 7, 2019 I use a few e-sig programs such as DocuSign and ZipLogix. When viewing signed docs via DocuSign sigs, I can view them just fine in my default of NitroPro 12.6.1.298. But If I get a document in that has been signed using ZipLogix, the signatures and initials have a big red X by the name. If I click on it, a window pops up that says Signature Validity not available. Same for the date, etc. Is there any setting I can tweak in Nitro to allow the viewing of the signature through Nitro so I can view it? If I open that same doc in plain old Adobe, it's fine, no X but I need Nitro as my default program. I can by- pass it (the X) of I "print" into Nitro but it's a pain when I have multiple documents. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted March 7, 2019 Official Nitronaut Report Share Posted March 7, 2019 Hello @MichelleS, Thank you for reaching out to us through our Community Forums! Have you tried performing below steps?: 1. Expand the digital signatures pane (on the left) 2. Right-Click on the signature > Properties 3. 'Add to Trusted Contacts' > 'Validate Signature' If above steps didn't help, could you please send me a private message and provide a sample file so I can test it on my end? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Michelle Silverberg Posted March 7, 2019 Author Report Share Posted March 7, 2019 I tried that. When I go to properties it just says everything is invalid. There is no option to "Add to trusted contacts" anywhere. Link to comment Share on other sites More sharing options...
Michelle Silverberg Posted March 8, 2019 Author Report Share Posted March 8, 2019 I sent you the sample file this morning.... any luck? Link to comment Share on other sites More sharing options...
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