KKHO

[KKHO]

My computer crashed and I have to reinstall Nitro Pro 11. Though downloading was completed, installation never started. Can you help?

[Reymund Oyong]

Hi @KKHO,

Thank you for reaching out to us through our Community Forums!

I understand that you are having issues installing Nitro Pro 11.
To better assist you, could you please take a screenshot of the installation error message? 

Also, please use the msi offline installer to install Nitro Pro 11. You can download the installer at the link below:

32bit - http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi 
64bit - http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi

If you are not sure which to pick, this link will help: 

Note: Please remove any previously downloaded installer before downloading the msi installer, so they don't get mixed up.

Please let me know how it goes. 

Kind regards,

[KKHO]

Thanks for your prompt response. I use the 64 bit for installation but still failed. The error message is -

"Nitro Pro Setup Wizard ended prematurely because of an error. Your system has not been modfied. To install this program at a later time, run Setup Wizard aagin. Click teh Finish button to exit the Setup Wizard."

[Reymund Oyong]

Hello @KKHO, 

I have seen that error message before and the common cause is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder.

I have created a .docx with screenshots for you to have a guide on how to successfully install Nitro Pro 11 including taking ownership of the WindowsApps folder to gain access. 

Please see attached .docx file. 

Kind regards, 

Setup Wizard Ended Prematurely.docx

[KKHO]

Thanks Reymund. Your solution gives me a quick fix for the problem. 😃

[MacJBR]

I am having the same issue but cannot see the .docx

[Reymund Oyong]

Hi @MacJBR,

Thank you for reaching out to us through our Community Forums!

You can download the .docx file by clicking the Setup Wizard Ended Prematurely.docx link. 
I have pasted the link to .docx file on this post for your convenience. 

Setup Wizard Ended Prematurely.docx

Kind regards, 
 

 

Edited July 10, 2019 by Reymund G.

[Nilton Mendieta]

I am having the same issue but cannot see the .docx

[Reymund Oyong]

Hi @Nilton Mendieta,

Thank you for reaching out to us through our Community Forums!

The word document mentioned on this post can be downloaded by clicking the link below:
Setup Wizard Ended Prematurely.docx

Please carefully follow each steps in the word document and I hope it works for you as well.

Kind regards, 
 

[Elaine Chan]

I am having the same issue but cannot see the .docx

[Reymund Oyong]

Hi @Elaine Chan,

Please click the link below to download the word document provided on this post. 

Kind regards, 

1502900580_SetupWizardEndedPrematurely.docx

 

[Ricardo Huerta]

I am having the same issue but cannot see the .docx

[Reymund Oyong]

Hi @Ricardo Huerta,

Please click the link below to download the word document provided on this post. 

Kind regards, 

1502900580_SetupWizardEndedPrematurely (1).docx

[Denys Correll]

Thanks to Harrison Chu. I spent 2 fruitless hours trying to reload Nitro Pro following a factory reset. After reading numerous instructions it was Harrison Chu's advice that Chrome can block the download. Amazing that this advice did not appear elsewhere - just repeat 24 activation error message or Nitro Pro setup wizard has failed.