Mozart Porcena Posted March 19, 2019 Report Share Posted March 19, 2019 I purchased the Nitro Pro 9 in 2014. Just last week my computer finally died and I had to purchase a new device. I went through the hoops to get my serial number to download and activate it on my new device. Unfortunately that new device was too slow and I went and exchanged it for a new device. Now the link I used from the email to download and install Nitro on the 1st new device no longer works on my 2nd new device. Any ideas? The activation screens shows that I have 0 activations and 2 activations allowed. Can someone help me please? Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 19, 2019 Official Nitronaut Report Share Posted March 19, 2019 Hi @Mozart Porcena, Thanks for posting on our Community Forums! I need to let you know that we no longer support Nitro Pro 9. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/technical-details If you would like to trial our latest product, Nitro Pro 12, you can download it from here: https://www.gonitro.com/pro/try It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF reader. Alternatively, if you prefer to keep using Nitro Pro 9, I recommend that you download the appropriate installer here: http://kb.gonitro.com/knowledgebase#/search/retail/000001632 If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/32/000001874 After installation, you can activate by opening Nitro, clicking on the Help tab > About Nitro Pro > Activation and enter your Nitro Pro 9 serial number. I hope this helps. Cheers! Link to comment Share on other sites More sharing options...
Mozart Porcena Posted March 19, 2019 Author Report Share Posted March 19, 2019 Thank you for the reply. I would prefer to continue using Nitro Pro 9, but the solutions you mention have not worked. I downloaded the 64 bit installer, but it would not complete the wizard setup. The error was my system has not been modified. And I should try at a later time. Not sure what that means. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 20, 2019 Official Nitronaut Report Share Posted March 20, 2019 Hi @Mozart Porcena, Kindly refer to the link below and the Word document attached by my colleague Reymund and see if it helps. Cheers. Link to comment Share on other sites More sharing options...
Mozart Porcena Posted March 20, 2019 Author Report Share Posted March 20, 2019 (edited) Once again thank you for the reply. I am going to make one last attempt to get this going. The instructions you provided from your colleague almost worked, however I ran into some issues. I make a screen shot of what occurred in my CMD command screen. hopefully you can help me get past this. Actually I don't see how to add an attachments so I guess I cant show you. However my CMD command starts as C:\Users\mozar> instead of the C:\Windows\system32>. I don't know if that is contributing to my error of "System cannot find path specified" and "Access is denied" Thank you. Edited March 20, 2019 by Mozart Porcena was not complete. Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted March 21, 2019 Official Nitronaut Report Share Posted March 21, 2019 Hi @Mozart Porcena, Thanks for the update! Please run the command prompt in administrator mode (as Admin). Only then it will show as C:\Windows\system32 Cheers. Link to comment Share on other sites More sharing options...
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