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Unable to open Reaction Mark Properties


Deepthy
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Requirement - to change the redaction background color from black to white.

Error - unable to open the 'Reaction Mark Properties'

Clicking Reaction Mark Properties or right click Properties leads to crashing.

Edited by Deepthy
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  • Official Nitronaut
Allain Umailin

Hello @Deepthy,

Thank you for reaching out to us through our Community Forums!

I recommend that you repair your Nitro Pro (via Start or Windows button > Control Panel > Programs and Features > Uninstall a Program if you have Windows 7, 8 or 8.1). Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

But if you have Windows 10, you can run the repair of Nitro Pro by clicking Windows button > Settings App. You may refer to this article for more details: https://www.howtogeek.com/369090/how-to-uninstall-or-repair-a-program-in-windows-10/

If that didn't help and in order to further assist you, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro. This matters because our business installers are different from the online ones.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112) or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Where are the files saved (local, a shared drive or an external drive) when you are trying to _? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you. 

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