TArmstrong94 0 Report post Posted April 20, 2019 I am moving everything to a new PC and when I attempt to install Nitro Pro 10 it fails - I understand it has been sunset but seem since I purchased it I should still be able to use it or at the very least have the option to upgrade to 12 rather than purchase a full product again? Are there any options for me here? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted April 22, 2019 Hello @TArmstrong94, Thanks for reaching out to us! You are right, it has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy To upgrade to version 12, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 12 serial key and installation files. Hope that helps! Share this post Link to post Share on other sites
TArmstrong94 0 Report post Posted April 22, 2019 Thank you I did and it says it can't validate my serial # and asks me to leave a post here on the forum? I have my receipt from clever bridge if you need it? Share this post Link to post Share on other sites
TArmstrong94 0 Report post Posted April 23, 2019 @Leslie V. what do I do now that it doesn't find my serial #? Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted April 24, 2019 Hello @TArmstrong94, Please send me your serial number or Order Reference number via direct message so I can check. Thanks! Share this post Link to post Share on other sites
TArmstrong94 0 Report post Posted April 26, 2019 @Leslie V. any update on this? Thanks, Share this post Link to post Share on other sites
TArmstrong94 0 Report post Posted May 3, 2019 @Leslie V. I sent you my nitro receipt a week ago - what do I need to do to be able to upgrade to a version that works? Share this post Link to post Share on other sites
