TArmstrong94 Posted April 20, 2019 Report Share Posted April 20, 2019 I am moving everything to a new PC and when I attempt to install Nitro Pro 10 it fails - I understand it has been sunset but seem since I purchased it I should still be able to use it or at the very least have the option to upgrade to 12 rather than purchase a full product again? Are there any options for me here? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 22, 2019 Official Nitronaut Report Share Posted April 22, 2019 Hello @TArmstrong94, Thanks for reaching out to us! You are right, it has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy To upgrade to version 12, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 12 serial key and installation files. Hope that helps! Link to comment Share on other sites More sharing options...
TArmstrong94 Posted April 22, 2019 Author Report Share Posted April 22, 2019 Thank you I did and it says it can't validate my serial # and asks me to leave a post here on the forum? I have my receipt from clever bridge if you need it? Link to comment Share on other sites More sharing options...
TArmstrong94 Posted April 23, 2019 Author Report Share Posted April 23, 2019 @Leslie V. what do I do now that it doesn't find my serial #? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted April 24, 2019 Official Nitronaut Report Share Posted April 24, 2019 Hello @TArmstrong94, Please send me your serial number or Order Reference number via direct message so I can check. Thanks! Link to comment Share on other sites More sharing options...
TArmstrong94 Posted April 26, 2019 Author Report Share Posted April 26, 2019 @Leslie V. any update on this? Thanks, Link to comment Share on other sites More sharing options...
TArmstrong94 Posted May 3, 2019 Author Report Share Posted May 3, 2019 @Leslie V. I sent you my nitro receipt a week ago - what do I need to do to be able to upgrade to a version that works? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now