Signing Failed

[Benoit]

Hi,

I have many customers that cannot sign and I'm losing my time.

My file are smaller than 10mb and les that 50 pages. What's wrong? Is there a log?

PLEASE HELP!

[Allain Umailin]

Hello @Benoit,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, could you please provide me with the following?:
-How many users are trying to sign-in to Nitro Cloud?
-When uploading your file, are you getting any error message?
-If you access https://cloud.gonitro.com and try to login, were you able to upload your document?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Benoit]

Hi

I'm the only one using Nitro Cloud,

I might have between 5 - 15 documents i nprocess of being signed by my customers.

I uploaded my files and assign signing fields without any errors.

I can upload documents.

 

My customers told me they can sign but cannot "Submit" and have the followinf messages:

"Siging Failed. Oops comething went wrong. Let us know what happened here"

 

In the beginning, I tought it was only with iPhone, but it is also on Android. Is there a log or something? Maybe half of my clients can sign and the other half can't.

 

Thanks

 

[Allain Umailin]

Hello @Benoit,

Thanks for providing this information.

Please allow me to check my resources on how to address this issue.

Rest assured I'll get back to you as soon as I have an update.

Thanks for choosing Nitro Cloud and my apologies for this inconvenience.