Tina Soedjak Posted April 29, 2019 Report Share Posted April 29, 2019 (edited) I bought a new laptop and would like to reinstall the Nitro Pro I purchased before. I download the Nitro Pro 11 and tried to install, but there is an error message of "Nitro Pro Setup Wizard has failed" My email address that is used for purchasing Nitro Pro is *************.com Please advise. Thank you Edited April 30, 2019 by Kelvin V. concealed the email address Link to comment Share on other sites More sharing options...
Official Nitronaut Kelvin B. Villarin Posted April 30, 2019 Official Nitronaut Report Share Posted April 30, 2019 Hi @Tina Soedjak, Thanks for posting on our Community Forums! I have seen that error message before and the common cause is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. My colleague has created a .docx with screenshots for you to have a guide on how to successfully install Nitro Pro 11 including taking ownership of the WindowsApps folder to gain access. Please see attached .docx file. Setup Wizard Ended Prematurely.docx Link to comment Share on other sites More sharing options...
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