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error 23


Alan Muir
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Alan Muir

I am trying to activate Nitro pro on a new laptop.  i have deactiavted  the licence in the Portal and it says o activations - however when I try and activate on the new laptop i get error 23.

How can I fix this?

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Allain Umailin

Hello @Alan Muir,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro 11 by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps!

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