New computer Windows 10 and Nitro 11

[Art Tepfer]

I seem to be unable to download Nitro 11 and I have my serial number.  I am using a trial version of Nitro 12 but can't seem to activate it with my information as it says  I must activate 11

Says I have two activations left for Nitro 11.  How can I get Nitro 11 on my new computer?  I have my serial number.

[Allain Umailin]

Hello @Art Tepfer,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro 11. This matters because our business installers are different from the online ones.
-Uninstall v12, reboot your machine, reinstall Nitro Pro 11 and try activating. If you received an error, please send me a screen shot of the error message. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screenshot/000001980

Thank you very much in advance and I am looking forward to hearing back from you. 

[Art Tepfer]

 Serial Number: 234600-xxxxxx-xxxxxx

How do I install version 11???

I don't know where to find it.

Edited May 7, 2019 by AllainU

[Art Tepfer]

It just says failure to load.  Never gets to anything else.  I have tried to reload version 11 a number of times.  Just won't do it.

[Allain Umailin]

Hello @Art Tepfer,

Thanks for your response and patience.

Are you receiving the error 'Nitro Pro Setup has ended prematurely' when installing your Nitro Pro 11?

If yes, kindly note we have identified that the cause of this issue is permission/ownership access to WindowsApps folder. Even if your Windows account is a member of Administrator group or you are logged in using administrator account, the installation will fail as the account does not have permission/ownership to access WindowsApps folder. To confirm this, here are the steps:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currently have permission to access this folder'

As a workaround, kindly follow these steps:

1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands.

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

After the above steps, proceed on installing Nitro Pro 11 using below offline MSI installers:

x64-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32-bit: http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Cheers!