bk4fp Posted May 9, 2019 Report Share Posted May 9, 2019 Hello, One of our users has a license for Nitro Pro 10. Her computer crashed and was replaced with a new computer. When trying to activate Nitro Pro 10 on this computer, it says there are no available activations. I have used the License Deactivation Portal to no avail, even though it says there are: 0 in use, 2 available. Can you please allow reactivation on this computer? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 9, 2019 Official Nitronaut Report Share Posted May 9, 2019 Hello @bk4fp, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of her Nitro Pro 10. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
bk4fp Posted May 9, 2019 Author Report Share Posted May 9, 2019 Hi Allain, I have send you a direct mail/message with the serial and detail. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 9, 2019 Official Nitronaut Report Share Posted May 9, 2019 Hello @bk4fp, Thanks for providing the serial number via private message. I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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