Trent Posted May 15, 2019 Report Share Posted May 15, 2019 A couple months ago a user contacted me stating that their Nitro fell back into trial mode. I deactivated license and reactivated the software. I've since had to do this 4 times in the last month. What keeps breaking that this particular license keeps failing. I have 4 other copies that have had no issues. Only on this one particular pc. Any help would be appreciated. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 15, 2019 Official Nitronaut Report Share Posted May 15, 2019 Hello @Trent, Thank you for reaching out to us through our Community Forums! Does the affected machine just installed Windows Updates prior to Nitro Pro reverting to Trial mode? How about the other machines that are not having this issue? Could you please send me a private message and provide the affected Nitro Pro serial number? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kevin Lane Posted May 16, 2019 Report Share Posted May 16, 2019 I have the same issue, I did a WIN 10 update and now I am in trial mode all of a sudden only 12 days left …..help! Link to comment Share on other sites More sharing options...
Kevin Lane Posted May 16, 2019 Report Share Posted May 16, 2019 Actually not a newbie, have been using Nitro for 5 years. I am your best sales man its great Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 16, 2019 Official Nitronaut Report Share Posted May 16, 2019 Hello @Kevin Lane, Thank you for reaching out to us through our Community Forums! To further assist you, have you tried reactivating your Nitro Pro by going to Help tab > About Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Trent Posted May 16, 2019 Author Report Share Posted May 16, 2019 18 hours ago, AllainU said: Hello @Trent, Thank you for reaching out to us through our Community Forums! Does the affected machine just installed Windows Updates prior to Nitro Pro reverting to Trial mode? How about the other machines that are not having this issue? Could you please send me a private message and provide the affected Nitro Pro serial number? Thank you very much in advance and I am looking forward to hearing back from you. The PC in question had an update hanging. I got it installed and rebooted, I'll know in a day or 2 if that was the cause of the issue. Thanks Link to comment Share on other sites More sharing options...
Kevin Lane Posted May 24, 2019 Report Share Posted May 24, 2019 On 5/16/2019 at 10:08 PM, AllainU said: Hello @Kevin Lane, Thank you for reaching out to us through our Community Forums! To further assist you, have you tried reactivating your Nitro Pro by going to Help tab > About Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Allian Thank you for you reply, when I try to do this it tells me I am already using this Seral number and to buy more license's! Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 24, 2019 Official Nitronaut Report Share Posted May 24, 2019 Hello @Kevin Lane, Thanks for your response and patience. I can see you already submitted a support ticket and a colleague of mine sent you an email yesterday. Have you tried reactivating after the adjustment he made on your license? For better case handling, I recommend responding through the support case. Cheers! Link to comment Share on other sites More sharing options...
RobM Posted May 25, 2019 Report Share Posted May 25, 2019 Hello I have the same problem. After windows 10 May Update, my lifetime licence doesn't work and it's back in trial mode I've seen that installation ID is changed. What Can I do ? Thank You Link to comment Share on other sites More sharing options...
Rob Nicholson Posted May 25, 2019 Report Share Posted May 25, 2019 Just another "me too" report. My client has ~50 licenses and recently I've had at least 5 long standing users report it's switched back to trial mode. Nitro Pro is my (as IT support) biggest gripe with Nitro Pro. My client has just purchased Malwarebytes and it's licensing system is a dream in comparison. Logon a cloud console, download a *customised* installation file which has our license baked in and install it. No activation needed. Need to free up a computer? Remove it from the console So easy and not that hard to implement. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 27, 2019 Official Nitronaut Report Share Posted May 27, 2019 Hello @RobM, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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