Soldius56 Posted May 21, 2019 Report Share Posted May 21, 2019 Good Afternoon. I have Nitro Pro 11 Enterprise installed on my 2008 R2 Terminal Server. It works well for all users except for one. When she opens up Nitro either by double clicking a document or opening the Nitro program, the program opens minimized in the windows taskbar. It stays stuck there. The program properties tell Nitro to open in a Normal window. If you click the Nitro icon on the task bar, nothing happens so she is unable to view any PDFs. It stays minimized. I've rebooted the terminal server. I also checked task manager to ensure that only one instance of NitroPDF.exe was running. Any help would be greatly appreciated. Any information you require, feel free to as. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted May 21, 2019 Official Nitronaut Report Share Posted May 21, 2019 Hello @Soldius56, Thank you for reaching out to us through our Community Forums! This is a common scenario when multiple monitors are being used. When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor. Kindly try these steps: 1) Focus on Nitro Pro by clicking on it on the Taskbar. 2) Press the Windows key + Left/Right arrow until Nitro Pro appears. Thanks for choosing Nitro and I hope this helps! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.