Section of an OCR PDF not searchable

[Lee Crabtree]

Section of an OCR PDF not searchable.  How do I / can I modify Nitro Pro rescan that section, so the area can be searchable.  Have image, but can not attach.

 

[Allain Umailin]

Hello @Lee Crabtree,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the following?:
-The serial number of your Nitro Pro. This matters because our business installers are different from the online ones.
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end. To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.
-Where are the files saved (local, a shared drive or an external drive) when you are trying to OCR? Can you check if you have the same issue when the file is saved locally?

Thank you very much in advance and I am looking forward to hearing back from you.