VIP Broken

[Fred Wilhelm]

Hello,

I have used Nitro for many years and happily, but very frustrated with Nitro for another reason.

I have VIP and before that other service but for several years I have to keep contacting Nitro as I dont get VIP renewal.
I then have to keep sending messages as they seem to forget to send renewal emails.

Now yet again I send message a few days ago as I again need VIP renewed and now have to wait for renewal or to send more messages.
I would really like to get a renewal email so I can renew my license.

It be really good if for once I did not have to keep sending emails to ask for renewal email.
 

If Nitro staff read this, please fix the issue as my VIP ends tomorrow.

Thanks

Fred

[Allain Umailin]

Hello @Grenpara,

Thank you for reaching out to us through our Community Forums and my apologies for this inconvenience.

Upon checking your account, I can see you submitted a support ticket and a colleague of mine already sent you an email to let you know she will reach out to our Sales team.

For better case handling, kindly respond through the support thread if you have further questions.

Again, my apologies in behalf of Nitro.