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Microsoft Word Add-in Fails to Install


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I purchased a new laptop and am trying to get Nitro version working in Word as an Add-in.  I've tried adding this using the Support Tools item in the Help Menu and under the Support Tab it says it failed.  I try to run AddInSetUpTool.exe from the Nitro Folder but I couldn't get this to run.  I never had a problem with Nitro 11 on my old laptop.  I made the mistake of downloading the latest version of Nitro and the set up has been challenging.  Can anyone help me with this?

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Kelvin B. Villarin

Hi @Michaela,

Thanks for posting on our Community Forums!

Have you tried Method #2 discussed in this article? 


NOTE: You will need to restart the relevant Microsoft Office application for the changes made to take place.

If the issue persists, kindly direct message me your serial number and I'll create a support ticket on your behalf.


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Yes, I tried that but the .exe file wouldn't run.  Nothing happened when I tried to run it.  

I own Nitro 11 and had a lot of trouble installing 11 on to my new PC, so I installed the version 12, I'm still on the trial version and don't plan to buy it unless I can get it working in Word.  My Nitro 11 license number is: 23460x-xxxxx-xxxxx.
I appreciate your help.
Edited by AllainU
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