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Nitro Pro 11 to Nitro Pro 12 on New Laptop


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I got a new laptop. I had Nitro Pro 11 on the old laptop and it looks like I can only download Nitro Pro 12 now.  I tried using my serial number and it's saying -22 Error Wrong Licence Number.  It says I'm trying to activate a serial number from an old version.  Can I get Pro 11 on my new laptop since I bought Pro 11.

Need help please.   

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  • Official Nitronaut
Allain Umailin

Hello @KevA,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro 11?

Thank you very much in advance and I am looking forward to hearing back from you.

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