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0 Activations allowed


Bill H
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trying to catovate on new laptop.

When I go to Activation Portal and give my SN, I get a message, "Sorry, only 0 activations allowed'

then I'm stuck.

Now what??

 

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  • Official Nitronaut
Allain Umailin

Hello @Bill H,

Thank you for reaching out to us through our Community Forums!

Are you trying to activate your Nitro Pro 12? If yes, our records did not show any error so pleasesend me a screenshot with the error message you’re receiving. To find out how to take a screen shot, check out this link: http://kb.gonitro.com/knowledgebase#/search/screen/000001980 
 
Looking forward to hearing back from you soon.

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  • 9 months later...

Entering my SN for Nitro Pro 12, gets me a message, "Sorry, only 0 activations allowed' but on my product installation says license is already used. I need to reactivate this license as it was in use and had to re install the OS. I took a screenshot before deactivation and deactivated it before working on Windows installation.

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  • Official Nitronaut
Allain Umailin

Hello @rteam,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 12?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Allain Umailin

Hello @rteam,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Also if you would like to install the latest build for Nitro Pro 12, please use the following installers:

x32 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12163574/en/retail/nitro_pro12_ba_x64.msi

If you are not sure which to pick, this will help:  https://kb.gonitro.com/knowledgebase#/search/64/000003790

Thank you for choosing Nitro and I hope this helps!

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