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Sarahbowers2

Menu Bar Disappeared

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Sarahbowers2

Hi 

New to any forum as just about pulling my hair out. This morning nitro pro 11? stopped displaying any menu bar. I have run the repair had IT install and uninstall and still the same.

Any assistance appreciated. 

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AllainU

Hello @Sarahbowers2,

Thank you for reaching out to us through our Community Forums!

In order to further assist you with this issue, kindly refer to this steps:

1. Open the Windows Registry (regedit) and save a back-up by referring to this article:
https://support.microsoft.com/en-ph/help/322756/how-to-back-up-and-restore-the-registry-in-windows 

2. Browse to: HKEY_CURRENT_USER\Software\Nitro\Pro\11\ and delete the key 'BCG' folder. 
3. Run a repair of your Nitro Pro via the Control Panel > Programs and Features. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: http://kb.gonitro.com/knowledgebase#/search/repair/000001641

Thank you for choosing Nitro and I hope this helps!

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