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Crashing after Placing Signature During Save


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We have an issue with Nitro Pro Ver.12 hanging/freezing and crashing while trying to save a PDF after signing the document using the Quick Sign button. I have tried to Change/Repair through Windows Control Panel and  updated the version to This is happening on 2 different PC's running windows 10 and we have no found a way to save the signed PDFs yet. We can save Documents without the signatures applied. 

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Magdalena Reglewska

I have the same problem. I have certified and signed  the document and I'm unable to save it as the system is crashing constantly. Please help as I need the system urgently.

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Allain Umailin

Hello @Magda @brantw,

Thank you for reaching out to us through our Community Forums!

If this happening on a specific PDF file, could you please provide a sample file (with sensitive information extracted) so I can replicate it on my end?

To send me the sample file, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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