garias12 Posted August 8, 2019 Report Share Posted August 8, 2019 I am installing a fresh installation of Nitro PDF 12 on a new PC for a co-worker. When I went to activate it, it gave me an error code of 23. It says my license number has already been used, which does not make sense since I have over 30 left. He is using windows 10; not sure if this is a windows related issue or not. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 8, 2019 Official Nitronaut Report Share Posted August 8, 2019 Hello @garias12, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 8, 2019 Official Nitronaut Report Share Posted August 8, 2019 Hello @garias12, Thank you for sending the serial number. To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Link to comment Share on other sites More sharing options...
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