garias12 0 Report post Posted August 8, 2019 I am installing a fresh installation of Nitro PDF 12 on a new PC for a co-worker. When I went to activate it, it gave me an error code of 23. It says my license number has already been used, which does not make sense since I have over 30 left. He is using windows 10; not sure if this is a windows related issue or not. Share this post Link to post Share on other sites
AllainU 0 Report post Posted August 8, 2019 Hello @garias12, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the serial number of your Nitro Pro? To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
AllainU 0 Report post Posted August 8, 2019 Hello @garias12, Thank you for sending the serial number. To further assist you with your concern, Nitro support team decided to created a support ticket on your behalf. For better case handling, kindly respond to the email message that was sent to you through the support case. Cheers! Share this post Link to post Share on other sites
