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Blurry user interface and documents


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I originally started with the free Nitro software and decided to upgrade to Pro ( last week.  To my surprise, all menus and icons of the user interface are blurry.  Also the documents are blurry.  This is surprising as the free version has crisp text in the UI and the documents loaded.  Can anyone tell me how to correct this issue with Pro?

I have a screenshot but couldn't figure out how to attach it to this post.

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Allain Umailin

Hello @JFM,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please try these steps?:

1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties
2. Nitro Pro Properties window will open, click on Compatibility tab
3. Under Settings, click on Change high DPI settings.
4. Another Nitro Pro Properties window will open.
5. Enable 'Override high DPI scaling behavior'
6. OK > OK to save the setting and test Nitro Pro again.

Thank you for choosing Nitro and I hope this helps!

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AllainU, thank you, thank you, thank you!  That fixed everything.  Now my new Nitro Pro text is as crisp as the first version.  Appreciate your taking time out of your busy day to help me.  Now I'm loving my new Pro version.

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  • 5 weeks later...
  • 8 months later...

With a high DPI monitor overriding the high DPI scaling results in the print preview page not displaying correctly.

  • Text in the printer, settings and pages drop down boxes is very small, and almost illegible on my 15 inch laptop screen.
  • The page selection at the bottom of the screen is mostly off the screen. 
  • View information i.e. Document, Paper and Zoom, overlap and cannot be read.  

How do I report these bugs. 

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  • 2 months later...

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