MattT Posted August 27, 2019 Report Share Posted August 27, 2019 We have 4 licenses for Nitro Pro installed on Win 10 Pro workstations. Two of the instances revert to trial mode after a few days and need to be deactivated and reactivated. This has happened a number of times over a couple of months since Nitro Pro has been installed. Does anyone else have this problem? What can be done? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 27, 2019 Official Nitronaut Report Share Posted August 27, 2019 Hello @MattT, Thanks for posting here! Have there been any Windows updates or any changes to the machine? Are you having problems reactivating? What error message are you getting when you try to reactivate? Link to comment Share on other sites More sharing options...
MattT Posted August 27, 2019 Author Report Share Posted August 27, 2019 Hi Leslie- Machines haven't changed since the Nitro installs. We have no problem deactivating and then reactivating these two licenses either. There is no error message. Every few days when Nitro is opened we get the pop-up box telling us we're in trial mode and it needs to be activated. What could cause this? Link to comment Share on other sites More sharing options...
MattT Posted September 24, 2019 Author Report Share Posted September 24, 2019 Does anyone else have this issue? How can we get a resolution? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 24, 2019 Official Nitronaut Report Share Posted September 24, 2019 Hello @MattT, Sorry to hear that! So that we can troubleshoot the problem, please provide me with the following: - Your OS (and also whether it is 32-bit or 64 bit?); Is any part of your environment virtualized? - What exact version of Nitro you are using (You can retrieve this information by going to the Help tab> About Nitro Pro.) - Please also send me the serial number you are using via direct message I look forward to your response. Link to comment Share on other sites More sharing options...
MattT Posted October 22, 2019 Author Report Share Posted October 22, 2019 Leslie, I replied to you directly almost a month ago and haven't received a reply. We need to resolve this, please! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 22, 2019 Official Nitronaut Report Share Posted October 22, 2019 Hello MattT, I have responded back to your message. Thanks! Link to comment Share on other sites More sharing options...
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