JonnyS Posted September 3, 2019 Report Share Posted September 3, 2019 We have recently moved a user over from one PC to a new PC. It appears that the user at some point encrypted an old file and it will no longer let him or anyone else open it. When I try to open the file I get the following errors: You are not permitted to open this document. It may be assigned to another user The document [file path] is secured and requires a correct password or private key to be opened. We use active directory so the user is the same, though obviously from another computer. The user doesn't remember setting a password or key. Is there anyway of us being able to open this document again? We unfortunately no longer have access to their old PC. Link to comment Share on other sites More sharing options...
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