Lucy Worrall Posted September 12, 2019 Report Share Posted September 12, 2019 In the Nitro Activation Portal, I am trying to deactivate my Nitro Pro before installing it on a new PC, but I keep getting the message 'Sorry. You may only deactivate 0 devices.' Please can you help? Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 12, 2019 Official Nitronaut Report Share Posted September 12, 2019 Hello @warners_budgens, Please send me your serial number via direct message so I can check. Cheers! Link to comment Share on other sites More sharing options...
Lucy Worrall Posted September 12, 2019 Author Report Share Posted September 12, 2019 Done! Link to comment Share on other sites More sharing options...
MEG Posted October 29, 2019 Report Share Posted October 29, 2019 Hello Im having the same issue. please help. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 29, 2019 Official Nitronaut Report Share Posted October 29, 2019 Hello @MEG, I released your key so you can reuse it. Please try again and let me know how that goes. Link to comment Share on other sites More sharing options...
MEG Posted October 30, 2019 Report Share Posted October 30, 2019 Hi Leslie, Im getting an 'invalid license code error. Link to comment Share on other sites More sharing options...
MEG Posted October 30, 2019 Report Share Posted October 30, 2019 Hi there I'm still experiencing problems with my software. Im unable to use it all. can you help. same issue exists Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 30, 2019 Official Nitronaut Report Share Posted October 30, 2019 Hello @MEG, Please make sure you install Nitro Pro 12 not 13. https://www.gonitro.com/nps/product-details/downloads Link to comment Share on other sites More sharing options...
OTenshi3 Posted October 30, 2019 Report Share Posted October 30, 2019 I am also having the same issue. When I try to activate the code on a new computer it tells me that I don't have any activations left, but I've deactivated the previous installations on your website. I can't find a 'chat now' function or a phone number to contact someone directly, either. Link to comment Share on other sites More sharing options...
MEG Posted October 30, 2019 Report Share Posted October 30, 2019 Thanks for your help Leslie. Yes, I've downloaded the nitro pro 12 and was able to use my activation serial number. however when I save to PDF, it goes through the normal process, but it I cant open it. sometimes the nitro will launch but its just blank. Can you assist in resolving? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 31, 2019 Official Nitronaut Report Share Posted October 31, 2019 Hello @MEG Please provide us with files, your exact steps and some screenshots of what you are seeing on your end. Thanks! Link to comment Share on other sites More sharing options...
MEG Posted November 4, 2019 Report Share Posted November 4, 2019 Hi Leslie, I haven't had a chance to check that Nitro isn't working in all circumstances but specifically I'm having issues when I try to print to pdf from MYOB. Once I hit print and choose Nitro Pro 12, it allows me to select a location to save. Ill change the document file name to whatever I intend to call it, hit print and then it disappears. If I go to "Quick Access" in my file explorer its the latest file named correctly but in the drive it has 'This PC\Desktop' but the file isn't in this location nor will it open in the quick access location. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted November 4, 2019 Official Nitronaut Report Share Posted November 4, 2019 Hello @MEG I created a support ticket so we can reach out to you directly. Thanks! Link to comment Share on other sites More sharing options...
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