Andrea123456 Posted September 16, 2019 Report Share Posted September 16, 2019 I have been searching through your site and can’t find an email address so that I can cancel my free trial. The product is great just not what I need please advise Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 16, 2019 Official Nitronaut Report Share Posted September 16, 2019 Hello @Andrea123456, Thank you for reaching out to us through our Community Forums! Please note that the program will not auto-charge you after the 14-day trial period. If you would like to uninstall the program after this period, please go to Control Panel \ Programs \ Programs and Features, select Nitro Pro and select Uninstall. Cheers! Link to comment Share on other sites More sharing options...
Andrea123456 Posted September 16, 2019 Author Report Share Posted September 16, 2019 How do I avoid the charge on my credit card without a formal cancellation? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 17, 2019 Official Nitronaut Report Share Posted September 17, 2019 Hello @Andrea123456, Thank you for your patience. Kindly when you installed Nitro Pro trial on your machine, we did not ask for your credit card details. That means there will be nothing for us to charge. I hope this helps! Link to comment Share on other sites More sharing options...
Andrea123456 Posted September 17, 2019 Author Report Share Posted September 17, 2019 It did require a credit card and I do not want to be charged Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 17, 2019 Official Nitronaut Report Share Posted September 17, 2019 Hi @Andrea123456, Could you please provide the URL where you downloaded the Nitro Pro trial version? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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