Jump to content

License problem


Christian B.
 Share

Recommended Posts

Hello,

we have a problem here with the reactivation of a 7 licenses key. Unfortunately we could not dactivate the license before we installed the notebook (computername NB00612) of a colleague new with Windows 10, because the old Windows 7 Installation was corrupt and not to restore.
The serial number in question is ****.
I am counting on you to solve this problem for us.

Best regards

With kind regards

Christian Baehr

 

Edited by Leslie V.
Confidential information edited
Link to comment
Share on other sites

  • Official Nitronaut

Hello Christian,

Thank you for reaching out to us!

I released your key so you can reactivate. Can you please try again and let me know how that goes?
 

Link to comment
Share on other sites

Hello,
thanks for the quick response.
Unfortunately, I can not activate the program online through our proxy server. Previously this was possible via the link www.nitropdf.com/en/activiation in the Activation Assistant, where I could enter the installation ID and the serial number and thereby generate an activation certificate, which was then entered in the Activation Wizard. But now I am redirected by clicking on the link immediately on "http://www.activationportal.me/selfservice/activation.aspx?Type=1&cid=7267&pid=7275&lang=en-US". Unfortunately, I can not enter an installation ID and the serial number here, but only an activation certificate, which I actually wanted to generate. Do you have any idea how to create the activation certificate offfline?
With kind regards
Christian Baehr

Link to comment
Share on other sites

Hello Leslie,

when I try to activate the software I get the message:

"Process uncuccessfull…
Licensekey already used

I use the 7 licenses key 2****************5. Could you please check the key again, if it is released already?

Kind regards
Christian Baehr

Edited by Leslie V.
Confidential information edited
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.