Christian B. Posted September 17, 2019 Report Share Posted September 17, 2019 (edited) Hello, we have a problem here with the reactivation of a 7 licenses key. Unfortunately we could not dactivate the license before we installed the notebook (computername NB00612) of a colleague new with Windows 10, because the old Windows 7 Installation was corrupt and not to restore. The serial number in question is ****. I am counting on you to solve this problem for us. Best regards With kind regards Christian Baehr Edited September 17, 2019 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 17, 2019 Official Nitronaut Report Share Posted September 17, 2019 Hello Christian, Thank you for reaching out to us! I released your key so you can reactivate. Can you please try again and let me know how that goes? Link to comment Share on other sites More sharing options...
Christian B. Posted September 18, 2019 Author Report Share Posted September 18, 2019 Hello,thanks for the quick response.Unfortunately, I can not activate the program online through our proxy server. Previously this was possible via the link www.nitropdf.com/en/activiation in the Activation Assistant, where I could enter the installation ID and the serial number and thereby generate an activation certificate, which was then entered in the Activation Wizard. But now I am redirected by clicking on the link immediately on "http://www.activationportal.me/selfservice/activation.aspx?Type=1&cid=7267&pid=7275&lang=en-US". Unfortunately, I can not enter an installation ID and the serial number here, but only an activation certificate, which I actually wanted to generate. Do you have any idea how to create the activation certificate offfline?With kind regardsChristian Baehr Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 18, 2019 Official Nitronaut Report Share Posted September 18, 2019 Hello Christian, To manually activate, please follow the steps here: https://kb.gonitro.com/knowledgebase#/answers/Nitro Pro/000004490 Hope that helps! Link to comment Share on other sites More sharing options...
Christian B. Posted September 26, 2019 Author Report Share Posted September 26, 2019 (edited) Hello Leslie, when I try to activate the software I get the message: "Process uncuccessfull… Licensekey already used I use the 7 licenses key 2****************5. Could you please check the key again, if it is released already? Kind regards Christian Baehr Edited September 26, 2019 by Leslie V. Confidential information edited Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 26, 2019 Official Nitronaut Report Share Posted September 26, 2019 Hello Christian, That serial number is your old one. I sent you a direct message with more details. Cheers! Link to comment Share on other sites More sharing options...
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