There is no Creation process

[Randy O 0]

We have Nitro Pro 10.

We just upgraded to Windows 10 from Windows 7.  I was able to deactivate and reactivate my account on the new box, but...

When in Word and attempting to create a pdf using Nitro, I get this message, Nitro Pro 10 Add-In, "There is no creation process."

Please help.
Thank you.

[AllainU 0]

Hello @Randy O,

Thank you for reaching out to us through our Community Forums!

Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy 

As a courtesy, could you please provide serial number of your Nitro Pro 10?

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

 

[Randy O 0]

After posting this question I found my answer under another post in your forum.

I'm good now.

You can close this request.

Thank you.

[kevinh01 0]

Hi Randy,

I've been having the same issue with the,  "There is no creation process." error message when creating a pdf file with Nitro within MS Word.  Can you point me to the post that helped you?  

Thanks.

[Randy O 0]

I don't remember which post I used, but I found this in one of them to download the latest version.  And, if memory serves, it fixed the problem.

 

Download your Nitro Pro 10 using these offline link/s:

x64 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x64.msi 
x32 http://install.nitropdf.com/professional_105914/en/burn/nitro_pro10_ba_x86.msi

If you are unsure if your machine is using 32 or 64-bit, please refer to this link: https://kb.gonitro.com/knowledgebase/#/search/64/000003790