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having issues upgrading


DanZar
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Hi, 

I bought 10 licenses over the past year with product update option. so far i was able to upgrade 7/10 licenses from version 12 to 13.

However for 3 licenses i get the following error:

"We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue."

I have already double checked the licenses, but still unable to upgrade the remaining licenses can someone please advise?
 

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.
 
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