DanZar Posted September 24, 2019 Report Share Posted September 24, 2019 Hi, I bought 10 licenses over the past year with product update option. so far i was able to upgrade 7/10 licenses from version 12 to 13. However for 3 licenses i get the following error: "We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue." I have already double checked the licenses, but still unable to upgrade the remaining licenses can someone please advise? We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 24, 2019 Official Nitronaut Report Share Posted September 24, 2019 Hello @DanZar, Thanks for reaching out to us! I have created a support ticket so we can assist you directly. Cheers! Link to comment Share on other sites More sharing options...
DanZar Posted September 24, 2019 Author Report Share Posted September 24, 2019 awesome. Thanks Leslie. so should I be waiting for someone from support to contact me? Danial Link to comment Share on other sites More sharing options...
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