Pre-purchased Nitro Pro Serial Number will not activate product

[AgentStewart]

Hello,

I purchased Nitro Pro during the fall pre-sale and now I have an activation code that is invalid.  I called cleverbridge and was told this is an ongoing issue with the new serial numbers and to contact via Nitro website.  However, since I am not a VIP I can't open a direct ticket to get my product activated and must use the forum.  I have a cleverbridge reference number and serial number ( that doesn't work).  So, I need someone from Nitro to contact me to resolve this issue, please.

Thank you,

Aaron

[Allain Umailin]

Hello @AgentStewart,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you with your concern, could you please provide the following?:
-The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. 
-Nitro Pro build (format is 12.X.X.X, e.g. 12.0.0.112) you are working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab or you can go to Control Panel > Programs and Features.
-A screenshot of the error message you are receiving.

Thank you very much in advance and I am looking forward to hearing back from you. 

[GeoffLCW]

I have a similar problem. NitroPro website has advised "parsing error" and "enter valid serial number". Serial number is perfectly valid.

[Chillbuddy]

Hi Allain,

Requested details was sent via PM. Thank you

[Allain Umailin]

Hello @Chillbuddy,

Thank you for reaching out to us through our Community Forums!

Upon checking your account, I can see a colleague of mine was able to assist you through a support case.

Should you have further questions, please do not hesitate to reach-out again.

[Allain Umailin]

Hello @GeoffLCW,

Thank you for reaching out to us through our Community Forums!

After checking with our 3rd party processor, I can see you were able to upgrade to Nitro Pro 13.

Thank you for choosing Nitro and have a nice day!

[AgentStewart]

Just wanted to say Thank You for your help resolving this issue.

Have a great day.

-----

Aaron

[Andrew V]

When I tried to use Nitro today I was prompted to Activate it. I purchased Nitro back in December 2018 and have been using it ever since with no Issue. I tried activating it using the same serial number but I get a error stating "The serial number entered does not exist". I went to https://licenses.gonitro.com/prd/portal and deactivated the licenses. I then nu-installed / reinstalled Nitro. I then tried to reactivate but I get the same error. Can you please help!

[Allain Umailin]

Hello @Andrew V,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Also, a screenshot of the error message you are receiving.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you.