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MAU

Activation on New PC

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MAU

Hi, I am having the same issues with other users here. Have followed the instruction on Activation Portal, deactivated a license and now it shows 0 activation. However, it still says my serial number does not exist. My license was bought in Dec 2016 for Nitro Pro 11. Please advise.

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AllainU

Hello @MAU,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab?

Thank you very much in advance and I am looking forward to hearing back from you. 

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MAU

Hi Allain,

Where can I find "About itro Pro" window, where is Help tab??

Many thanks,

 

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AllainU

Hello @MAU,

Thank you for your response.

Please refer to below screenshot for your convenience:

About_Nitro_Pro.thumb.png.c109f1360e3755f7eed440c7c2acc3c4.png

After selecting About Nitro Pro, please capture a screenshot of it send it to me via private message.

To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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