KennyB Posted October 1, 2019 Report Share Posted October 1, 2019 I am not able to activate my new product, please help Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 1, 2019 Official Nitronaut Report Share Posted October 1, 2019 Hello @KennyB, Thanks for reaching out to us! Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial. Hope that helps! Link to comment Share on other sites More sharing options...
Howard Roll Posted October 1, 2019 Report Share Posted October 1, 2019 6 hours ago, Leslie V. said: Hello @KennyB, Thanks for reaching out to us! Please uninstall the old version of Nitro Pro and install Nitro Pro 13. You can get the correct version 13 installers from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial. Hope that helps! I have a licensed version of NitroPro 12 allowing it to be installed and activated on TWO computers in my home. I installed & activated it on my main home PC. But I didn't get around to activating it on my second PC. Today I got a 30-day trial expiration message on that second PC. It said I need to deactivate NitroPro 12 and install Nitro Pro 13. My question: Am I going to have to buy another NitroPro 13 license? I don't think so but I'm far from IT-proficient. The activation on second PC shows this: Serial Number (deleted here) Version 12 Status active Number of Activations 0 Number of Activations Allowed 2 Deactivate Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 2, 2019 Official Nitronaut Report Share Posted October 2, 2019 Hello @horo3, Thank you for reaching out to us through our Community Forums! In order to further assist you, could you please provide a screenshot of your 'About Nitro Pro' window under Help tab? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
RalphSinAZ Posted October 3, 2019 Report Share Posted October 3, 2019 I want to move my old copy of Nitro Pro 6 to an older computer and then purchase a new license for an installation of the latest version of Nitro Pro. Getting this when I try to deactivate using the S/W: ":-20 :Error: Execution Error - Invalid" If I try to deactivate using your deactivation website I get: "Sorry. You may only deactivate 0 devices." I know this is an old version of the S/W but it has served me well and I can still get use out of it on another computer. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 3, 2019 Official Nitronaut Report Share Posted October 3, 2019 Hello @RalphSinAZ, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please provide the following?: -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -The serial number of your Nitro Pro. To send it via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. -A screenshot of your 'About Nitro Pro' window under Help tab. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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